If you purchased your Floatation iQ product through Sam's Club (online or in-store) you will need to return the product directly back to Sam's Club. We are unable to process returns, exchanges, or refunds on behalf of Sam's Club.
If you purchased your Floatation iQ product through Sam's Club (online or in-store) you will need to return the product directly back to Sam's Club. We are unable to process returns, exchanges, or refunds on behalf of Sam's Club.
If you purchased your Floatation iQ product through Amazon, we will process your return, exchange, or refund through Amazon. Please refer to your Amazon order and submit a request for a return, exchange, or refund. All requests received through Amazon will be processed within 24 hours of receipt.
If you purchased your Floatation iQ product directly through FloatationiQ.com, we will process your return, exchange, or refund directly. Please contact us and submit a request for a return, exchange, or refund and include your order number.
Please contact us and provide the following informaiton:
Please contact us and provide the following informaiton:
All orders are processed and shipped Monday through Friday, excluding holidays.
Floatation iQ ships to addresses within the U.S. and APO/FPO/DPO. We are currently unable to ship to Alaska, Hawaii, U.S. Territories, and PO Boxes.
Floatation iQ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contacts us for assistance.
Please save all packaging materials and damaged goods as you may be required to provide photographs of the damage.
FLOATATION IQ SAFETY INFORMATION FOR PROPER USE
CARE AND MAINTENANCE
We recommend using a product called Marine Goop to fix any minor scratches or tears in your Floatation iQ product.
All of our products are fully manufactured in the U.S. from our facility in Lenexa, KS.
When not in use, we recommend that you store your Floatation iQ product in an area that is not directly exposed to the elements (i.e., closed garage, basement, or shed) once it has completely dried. Exposing your product to extreme temperature changes could cause damage to the product.
Yes, our replacement parts can be found here.
The Floating Oasis can support up to 1,500 lbs. of evenly distributed weight.
We do not recommend letting animals play on your product due to the risk of potential scratches and dents from your pet's nails.
All of our products are 1.5" thick and include an inner tear resistant layer to ensure durability.
We do not recommend towing the Floating Oasis behind any boat or water craft.
Our products are made from cross-linked polyethylene foam making it soft and comfortable to the touch, yet durable.
We do not recommend placing chairs, tables, or any other type of furniture that could puncture or scratch the product.
Yes, with proper care and cleaning. We recommend taking the product out of the water when not in use, drying, and storing away from elements.
No, however, direct exposure to sunlight will warm the surface of the product. We suggest splashing water every-so-often to keep the product cool.