How can we help?

If you purchased your Floatation iQ product through Sam's Club (online or in-store) you will need to return the product directly back to Sam's Club.  We are unable to process returns, exchanges, or refunds on behalf of Sam's Club.  

If you purchased your Floatation iQ product through Amazon, we will process your return, exchange, or refund through Amazon.  Please refer to your Amazon order and submit a request for a return, exchange, or refund.  All requests received through Amazon will be processed within 24 hours of receipt.

If you purchased your Floatation iQ product directly through FloatationiQ.com, we will process your return, exchange, or refund directly.  Please contact us and submit a request for a return, exchange, or refund and include your order number.    

Please contact us and provide the following informaiton:

• Where you originally purchased your product (i.e., Sam's Club, Amazon, or FloatationiQ.com)
• Order number 
• Best shipping address for receiving a replacement

Please contact us and provide the following informaiton:

• Where you originally purchased your product (i.e., Sam's Club, Amazon, or FloatationiQ.com)
• Order number 
• Best shipping address for receiving a replacement

All orders are processed and shipped Monday through Friday, excluding holidays.  

Floatation iQ ships to addresses within the U.S. and APO/FPO/DPO.  We are currently unable to ship to Alaska, Hawaii, U.S. Territories, and PO Boxes. 

Floatation iQ is not liable for any products damaged or lost during shipping.  If you received your order damaged, please contacts us for assistance.  

Please save all packaging materials and damaged goods as you may be required to provide photographs of the damage.  

FLOATATION IQ SAFETY INFORMATION FOR PROPER USE

• Your Floating Oasis is designed to be used in a large body of water with a minimum depth of 10 feet.  Place it in an area away from boat traffic and free of any obstructions, including but not limited to, docks, pilings, weeds, logs, sandbars, rocks or other objects.
• The Floating Oasis is NOT recommended for use on land or in swimming pools.
• This product is to be used for recreational purpose only.  Use of this product involves inherent risks of personal injury.  This product does not have any braking or steering devices.  Persons who use this product assume all risk of injury.
• The Floating Oasis is designed for stable, anchored flotation.  It should never be towed, pushed or pulled by any type of watercraft.  Towing or pulling is extremely dangerous and could also cause damage to the product.
• Never jump from a boat, dock, diving board, or other high surface onto this product due to the risk of injury and / or damage to the product.
• Once you find a safe location to place your product, attach the tether directly to your own mooring or anchor.  If you plan to leave the Floating Oasis in the water for an extended period during the day, we strongly recommend attaching a highly-visible buoy and / or flags to mark your position (not included).
• This product is not intended as a floatation device for poor swimmers – it is recommended that all users wear an approved US Coast Guard personal flotation device life vest before entering the water. 
• Do not fall asleep on this product, as drowning may occur.
• Children should not play on this product without adult supervision.
• Never use this product while under the influence of alcohol or drugs.
• Never use this product while tired or fatigued.  Use extreme caution while swimming between the shore and the product.  Do not attempt to swim this distance if you are tired or fatigued.
• Never enter the water or play on this product alone.
• The Floating Oasis will support up to 1,500 lbs. of evenly distributed weight.  Do not exceed the recommended weight or overload one area of the product
• The Personal Floating Oasis will support up to 250 lbs. of evenly distributed weight.  Do not exceed the recommended weight or overload one area of the product.
• Do not swim or play under this product.  Do not dive from this product.
• Never use this product in rough surface conditions, during storms or when there is lightning.  If an unexpected storm arises, seek shelter on shore immediately.
• Inspect product, tethers, elastic cords, anchors, grommets, and hardware before each use.
• If this product is anchored, precautions should be taken to eliminate activities that could cause entanglement in the rope and / or anchoring device.
• This product should always be kept visible on the water.  Even though the products are brightly colored, additional visibility such as buoys and / or flags may be needed.
• Never store or use this product during low light conditions such as storms or non-daylight hours.
• Always secure this product from unauthorized or unsupervised use.  Remove the product from the water when not in use to avoid unsupervised or unauthorized use.  Do not leave on the water year-round.
• Do not eat or consume any part of this item.

CARE AND MAINTENANCE

• All products are made from cross-linked polyethylene foam and does not require any other floatation device or air, so set up and maintenance are simple.
• Use a sponge to easily wipe clean of any foreign materials that could scuff or tear the surface.
• As with all products, to protect the surface skin and color, it is recommended to limit extended periods of exposure to direct UV sunlight.  UV rays are damaging to the surface and could cause fading and hazing of the surface if left in sunlight for weeks at a time.  To prolong the life and look of your products, it needs to be kept dry and protected from direct sunlight when not in use.

We recommend using a product called Marine Goop to fix any minor scratches or tears in your Floatation iQ product. 

All of our products are fully manufactured in the U.S. from our facility in Lenexa, KS.

When not in use, we recommend that you store your Floatation iQ product in an area that is not directly exposed to the elements (i.e., closed garage, basement, or shed) once it has completely dried.  Exposing your product to extreme temperature changes could cause damage to the product. 

Yes, our replacement parts can be found here.

The Floating Oasis can support up to 1,500 lbs. of evenly distributed weight. 

We do not recommend letting animals play on your product due to the risk of potential scratches and dents from your pet's nails.  

All of our products are 1.5" thick and include an inner tear resistant layer to ensure durability.

We do not recommend towing the Floating Oasis behind any boat or water craft.  

Our products are made from cross-linked polyethylene foam making it soft and comfortable to the touch, yet durable.

We do not recommend placing chairs, tables, or any other type of furniture that could puncture or scratch the product.

Yes, with proper care and cleaning.  We recommend taking the product out of the water when not in use, drying, and storing away from elements.  

No, however, direct exposure to sunlight will warm the surface of the product.  We suggest splashing water every-so-often to keep the product cool.